Privacy Policy

Privacy is of utmost importance at the RB Investment group of companies (“RB Investment”). We recognize the significance of protecting information which is stored on our computers or is intended to be stored on our computers and which relates to an individual. The data we protect are the “Personal Data” which is any information relating to an identified or identifiable natural person, sometimes called a data subject, and have made protecting the privacy and the confidentiality of Personal Data a fundamental component of the way we do business. This Privacy Policy informs you of the ways we work to ensure privacy and the confidentiality of Personal Data. This policy describes the information we gather, how we use those Personal Data and the circumstances under which we disclose such information to third parties.

In this Policy “Services” means the web site, any feature provided by us via that website or any local application (mobile desktop or otherwise), including without limitation wallet services or RB Investment information services, but excluding API services, which are governed by a separate agreement.

If you do not agree with this Privacy Policy in general or any part of it, you should not use the Services.

1. Collecting of Personal Information

When you access or use the Services, we collect the following information:

Information you may provide to us: You may give us information about you by filling in forms on our website or through our app or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use the Services and when you report a problem with the website or with our app

Information we collect about you: With regard to each of your visits to our website or our app we automatically collect the following information:

  • Login Information: We log technical information about your use of the Services, including the type of browser and version you use, last access time of your wallet, the Internet Protocol (IP) address used to create the wallet and the most recent IP address used to access the wallet.
  • Device Information: We collect information about the device you use to access your account, including the hardware model, operating system and version, and unique device identifiers, but this information is anonymized and not tied to any particular person.

Information We Collect from Other Sources: We also receive information from other sources and combine that with information we collect through our Services. For instance:

  • We use third-party services that may be co-branded as RB Investment but will do so with clear notice. Any third-party services may collect information as determined by their own privacy policies.
  • We also use “cookies” from time to time to help personalize your online experience with us. A cookie is a small text file that is stored on your computer to help us make your visit to our site more “user-friendly.

2. Use of Personal Data

As it is in our legitimate interest to be responsive to you and to ensure the proper functioning of our products and organization, we will use your information to:

  • Understand and meet your needs and preferences in using our Services;
  • Develop new and enhance existing service and product offerings;
  • Manage and develop our business and operations;
  • Carry out any actions for which we have received your consent;
  • Prevent fraudulent or other criminal activity.

We also reserve the right to use aggregated Personal Data to understand how our users use our Services, provided that those data cannot identify any individual.

We also use third-party web analytic tools that help us understand how users engage with the website. These third parties may use first-party cookies to track user interactions to collect information about how users use our website. This information is used to compile reports and to help us improve our website. The reports disclose website trends without identifying individual visitors. You can opt-out of such third party analytic tools without affecting how you visit our site – for more information on opting out, please contact [email protected].

We will process your Personal Data legally and fairly and not use it outside the purposes of which we have informed you. So far as we are able we shall ensure that all of your Personal Data is accurate and up to date.

3. Disclosure of Personal Data

We are permitted by law never to disclose your personal information on RB Investment even if requested by the court.

4. Security of Your Personal Data

We protect Personal Data with appropriate physical, technological and organizational safeguards and security measures. Your Personal Data comes to us via the internet which chooses its own routes and means whereby information is conveyed from location to location. As such we cannot give any warranty or assurance that the means where information is conveyed to us are safe, reliable or have integrity. We audit our procedures and security measures regularly to ensure they are being properly administered and remain effective and appropriate. Every member of RB Investment is committed to our privacy policies and procedures to safeguard Personal Data. Our site has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. More specifically, our server uses SSL (Secure Sockets Layer) security protection by encrypting your Personal Data to prevent individuals from reading these Data as they travel over the Internet.

5. Retention of Your Personal Data

The length of time we retain Personal Data outside our back up system varies depending on the purpose for which it was collected and used, as follows:

  • Data you provide to us when subscribing for our services: while the user remains active, stored in Singapore.
  • Country Location data: while the user remains active, stored in Singapore.
  • Data on your preferences: while the user remains active, stored in Singapore.
  • IP address login: until subsequent login from a new IP, stored in Singapore.

6. Storage of Personal Data

RB Investment stores your Personal Data at secure locations in the EU. RB Investment has ensured that appropriate security standards are in place regarding the safeguarding, confidentiality, and security of Data. The information that we collect from you will be transferred to, and stored in, destinations outside of your country and the European Economic Area (“EEA”) as described below:

The information that we collect from you will be transferred to, and stored in, destinations outside of your country and the European Economic Area (“EEA“) as described below:

Adequacy Decision: The personal data that we collect from you will be transferred to, and stored at/processed in, the UK via encrypted communications channels and stored on hardware owned by RB Investment for the purpose of operation of Services and disaster recovery, which were found to have an adequate level of protection for personal data under Commission Decision 2000/518/EC of 26 July 2000.

Model Clauses: The personal data that we collect from you will be transferred to, and stored at/processed in the UK via encrypted communications channels and stored on hardware owned by RB Investment for the purpose of operation of Services and disaster recovery, under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2010/87/EU.

Privacy Shield: The personal data that we collect from you will be transferred to, and stored at/processed by RB Investment which complies with the US Department of Commerce’s EU-US Privacy Shield and Swiss-US Privacy Shield and has certified that we adhere to the EU-US Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, Recourse, Enforcement and Liability. For more information about the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website.

7. Your Rights

If you are resident in the EU, in certain circumstances you have the right to access and receive a copy of the information we hold about you, to rectify any personal data held about you that is inaccurate and to request the deletion of personal data held about you. Any access request after the first such request by you may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. You also have the right to data portability for the information you provide to us – this means that you can obtain a copy of your data in a commonly used electronic format so that you can manage and move it. You may have the right to restrict or object to the processing of your personal data by us. You can exercise your rights by contacting us at [email protected].

8. Acceptance

By using the Services, you signify your agreement to this Policy. RB Investment reserves the right to change this Policy at any time. If we make any material changes to this Policy, the revised Policy will be posted here and notified to our users at least 30 days prior to the changes taking effect, so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please check this page frequently to see any updates or changes to this Policy

9. Questions and Complaints

Any questions about this Policy, the collection and use should be directed to [email protected].